5/31/2023 0 Comments Ms authenticator app setup![]() ![]() Tip2: Depending on your device and version, DUO Mobile might also have a feature called "Temporarily Allow Screenshots". ![]() To access it, open your DUO Mobile app and tap on the three dot menu icon that appears on the top right of the app and select Settings. Tip1: Depending on your device and version, DUO Mobile might allow you to enable its DUO Restore feature which allows you to restore the same authenticator codes after getting a new phone or resetting your current phone. If your codes still aren't working, or the cases above don't apply to you, you can follow the instructions below for the 3 authenticator apps we support. Just make sure you have the phone number of the last phone your authenticator app was installed on (this applies even if it's the same phone) as a means of verification. Don't have your codes anymore? No problem, you can contact Splashtop Business Support to help you retrieve your 10-digit codes. Sometimes you're met with a blank authenticator app or an authenticator that continues generating codes that are now invalid.įor any of the cases mentioned above, you will need to reference your emergency recovery codes to regain access to your account. You might have noticed that if you got a new phone, factory reset your phone, or delete your authenticator app that simply reinstalling the authenticator app you use might not be enough. If you've set up two-factor authentication for your Splashtop account and your 6 digit authentication codes aren't working, this guide will provide some steps you can take to get access to your account again.
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